![]() Look, Southwest Airlines made a huge mistake in ignoring company internal software tools. Scott Kirby never was emotionally smart enough to know that people in glass houses shouldn’t throw stones.Īll of the criticism of worthless Skymiles and full Sky Clubs won’t matter when Delta passengers are getting to their destinations while the rest of the big 4 are in labor-induced operational meltdowns this summer.Īs for WN’s testimony that they had no idea who was flying what flights, I am sure that there will be plenty in Congress that will be shocked beyond belief to hear that. Good labor relations matter now more than ever as the government has its eye on the industry and the labor shortage – which involves both pilots and mechanics as well as other labor groups – deepens. Scott Kirby said he would have the industry’s first and best pilot contract for UA pilots but the pilots rejected what the union agreed to as soon as AA torpedoed the UA contract by just a couple percent. Let’s not forget that none of American, Southwest or United have new pilot contracts with their pilots while Delta pilots are voting on their new contract which will raise their pay significantly. ![]() While there will be operational challenges at Southwest (and other airlines!) in the meantime they have a window to improve their ability to recover operations before the same long tail risk re-emerges. But their holiday issues were such a combination of factors, not likely to correlate outside of extreme winter, that customers shouldn’t expect a repeat of the same degree of event any time soon. United Airlines is taking aim at Southwest’s operational performance in a Superbowl ad. Southwest, for its part, has been generously compensating customers, taking steps to accelerate its investment in IT, and compensating employees as well. ![]() The spin on this is admirable, yet pretty transparent /DWiuXxFkgL Like United’s Kirby making the classy move of reaching out to his protesting pilots, Southwest’s CEO and Chief Operating Officer applauded and thanked those in the audience who cheered for supporting “the best pilots in the world.”įrom one of the admins on the SWA Culture page. Overheard At Southwest February 9, 2023 However Southwest pilots, themselves negotiating a contract, used the opportunity to walk out on CEO Bob Jordan. Southwest’s COO will testify before Congress on Thursday. More than 500 flights flew empty, while 2 million people were stranded. Southwest Airlines sent messages to cockpits during the meltdown asking who was flying the plane. Being stranded in cities without communication over the Christmas period looms large. They don’t have a career of context for the airline to support a warm, positive view of the company. They’re working to support the culture, as they always do, but it’s especially crucial now after the airline’s holiday meltdown and because around one-fifth of the carrier’s employees are new within the last year. On Wednesday, Southwest Airlines held a major employee rally. The union had agreed to a contract, but then pulled their agreement once they saw other airlines offering pilots more, and they were protesting the lack of a contract. In December United Airlines pilots literally turned their back on CEO Scott Kirby when he came out to meet them during their union’s informational picketing. ![]()
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